Help center
Start with Result agreement example, or find the next step below.
No sign-in code?
- Check the email address and your spam or junk folder. Use the mailbox that received the project invitation.
- On the sign-in page, choose Check email delivery. A receiving server accepting an email does not prove it reached your inbox.
- Wait at least a minute before requesting a replacement. Enter the code in the tab where you requested it, within 15 minutes.
- If the address is incorrect, choose Use another email. This does not change who is authorized on a project.
Keep your original sign-in tab open. Never send us a code or an access link.
Invitation or account problem?
Wrong account: use the sign-in or switch-account action on the project page and verify the exact invited email. A matching organization name does not grant project access.
Expired or replaced link: ask the person who invited you for a current link. Only an authorized project party can replace it; support cannot accept the agreement for you.
Your invitation email failed: check the address, refresh its delivery status and use the project’s replacement invitation action after a minute. A replacement invalidates earlier links. If sending stays unavailable, use the project’s private review-link option and share it directly with the intended recipient.
Files and review
Share original files through your existing storage or directly with the other party. Selecting a file in Prooftask records its version; it does not upload or send it. The buyer checks the received copy against that version and reviews its contents.
If a file check fails, ask the supplier for the exact submitted version. If a deadline has passed, use Adjust dates on the project. Silence is never acceptance.
Help with your first delivery
Contact support and track your request. You will receive a request number and can follow replies on the support page. Tell us which step you are on, the error shown and your project reference if available. Do not include passwords, sign-in codes, private invitation links or original project files.
We can help you make the criteria specific and guide the first record check. Agree any fee or free-trial conditions, dates and support scope in writing before starting. Requesting help does not commit you to a fee.